Frequently Asked Questions – If You Want to Help
1. Where is Hope Haven located?
Hope Haven’s shelter, which operates the Emergency Shelter and the Transitional Housing Program for families, is located at 1145 Rushmoore Drive in DeKalb. The Permanent Housing Project for Chronically Homeless Individuals with Disabilities, or Dresser Court, is located at 965 West Dresser Road in DeKalb.
2. Does Hope Haven accept donations?
Yes we do. However, due to a lack of storage space, please call to find out if we need the items and at what location to drop off your donation. You can call us at 815-758-5765.
3. Do you accept left over food from a party or large gathering?
We always accept and are in need of food. Call us at 815-758-5765 to let us know you are coming.
4. Do you accept furniture and household items?
Yes, call us at 815-758-5765 to discuss the details. It is easier if you have a means to transport the items. Also, if we do not have enough storage we need to make arrangements with another agency that helps us store furniture.
5. Are the donations I make to the shelter tax deductible?
Yes, Hope Haven is designated as a 501© (3) charitable organization. Our tax ID number is 36-3537762.
6. When can I drop off my donations?
The best time to drop off donations is daily from 9 am to 5pm, but remember to call 815-758-5765 to let us know you’re coming.
7. Can I or a group I belong to volunteer or complete a project?
Yes, our agency was founded on the spirit of giving and volunteerism continues to be the foundation of our mission. Call 815-758-5765 to discuss options or fill out and send us the volunteer sign up form. (click on form here?)
8. Can I or my group hold a fundraiser for Hope Haven?
Yes, let us know when, where and what your fundraiser is by calling Lesly Wicks at 815-758-3166 and we will help promote your activity.
9. How many homeless people do you serve each night at Hope Haven?
Hope Haven serves, on average, 91 people a night within one of our three programs (Emergency Shelter, Transitional Housing for Families, and Permanent Housing for Chronically Homeless Individuals with Disabilities). The shelter (Emergency and Transitional Programs) averages 65 people a night and our Dresser Court Project (Permanent Housing) averages 26.
10. How is Hope Haven funded?
Hope Haven relies on a mixture of funding sources to help us operate our programs. The current breakdown is 45% federal funding, 30% private donations 11% state funding, 7% United Way, 3% local government, and 4% other.
